Straight answers.
Before you get started.
Packages, devices, guests, monitoring — the short version.
The basics
What is SmartStay?
One system for vacation rentals. It welcomes your guests, answers their questions 24/7, and monitors your home while nobody’s there — all in one owner dashboard.
Do I need SmartStay property management?
No. SmartStay.ai works with any manager — or none. Self-managing owners welcome.
What packages do you offer?
Two. The Welcome Experience covers the whole guest stay. Welcome + Watch adds managed smart home monitoring. You can also add monitoring pieces one at a time. See the packages ↗
For your guests
What happens when guests arrive?
Lights come on before they pull in, the home is already at 70°, and the TV plays a calm video with “Welcome home” and their name.
What can Smarty help with?
Wi-Fi, the TV, the hot tub, house rules, local tips — by text, any hour. Anything that needs a person comes straight to you.
What are the welcome book and guest journal?
A digital house guide on the guest’s phone, and a digital guestbook they actually sign. You update both from your dashboard.
Monitoring
What do you monitor?
Water flow, power, smoke and CO, pool and hot tub, and indoor temperature — 24/7.
Can it shut off the water?
Yes — with an automatic shutoff valve on the main line. We include it in your quote if your home needs one.
Who gets the alerts?
You, your manager, your cleaner — whoever you choose.
No pool or hot tub?
Then it’s not in your package. You only pay for what your home has.
Getting started
Do I need new devices?
Often not. Thermostats, locks, and lights you already own usually stay. We check each one at the walkthrough.
How much does it cost?
Every home is different, so every quote is too. Your quote shows hardware, installation, and the monthly service — line by line.
What happens before I commit?
A walkthrough, a recommended package, and a firm itemized quote. Nothing is ordered until you say yes.
Will installation disrupt bookings?
No. We install between guests and test everything before your next check-in.
Where do I start?
Book a walkthrough. Tell us where the property is and what matters most to you. Contact us ↗
Features depend on installed devices. We confirm everything at the walkthrough.
Let’s see what your property can do.
Property walkthrough → Itemized quote → Installation → Go live