Guest Experience

The guest experience

Your guests, looked after.
Before they even ask.

A home that’s ready when they arrive, answers when they ask, and sends them home wanting to come back.

What guests get

Six touches.
One stay they’ll talk about.

Arrival lighting

The porch is glowing before their car stops.

Welcome home.
TV welcome

A calm video and “Welcome home” the moment they walk in.

54°
Climate on cue

54° when empty. 70° when they arrive. Reset at checkout.

Welcome book

The whole house — and the best of the area — on their phone.

Guest journal

A guestbook they actually sign. Stories that stay with the home.

Hot tub?Jets, then Heat. 102° ✓
Smarty, 24/7

Any question, any hour. Answered in seconds.

The TV welcome

“Welcome home.”
On the big screen.

The moment they walk in, the TV is already playing a calm, relaxing video — with their name, a warm welcome, and the Wi-Fi right there. No remote. No hunting. It just feels like someone was expecting them.

THE CEDAR HOUSEWelcome home.The Parker family · Wi-Fi: CedarGuest
Now playing · Smoky sunset
The arrival

The first sixty seconds.
Handled before they knock.

0:00The first 60 seconds
  1. Car pulls inPorch and path lights already on.
  2. Door opensTheir own code. No lockbox.
  3. Lights come upWarm, room by room.
  4. TV comes alive“Welcome home” on a calm video.
  5. Air feels right70° and ready.
  6. Phone buzzesSmarty: “Welcome! Wi-Fi is CedarGuest.”

At checkout, the home resets itself — lights off, thermostat back to standby.

Smarty · Guest chat
4:12 PMWhat’s the Wi-Fi password?
SmartyNetwork CedarGuest, password smokies2026. Enjoy!
10:47 PMHow do we turn on the hot tub?
SmartyPanel’s on the right side. Press Jets, then Heat. It’s already at 102°.
8:05 AMAny chance of a late checkout?
SmartyLet me check with your host — I’ll text you back shortly.
Illustrative conversation
Meet Smarty

The assistant
that knows the house.

Wi-Fi, the TV, the hot tub, house rules, the best breakfast in town. Guests ask by text, any hour, and get an answer in seconds. Anything that needs a person comes straight to you.

The little things

More than a place to sleep.
A place to feel at home.

Welcome book

Everything about this home — and the best of the area — on their phone. You update it from your dashboard.

Guest journal

A digital guestbook guests actually sign. Their stories become part of the home.

A reason to return

A stay that feels personal is one they remember — and book again.

Features depend on installed devices. We confirm everything at the walkthrough.

Let’s see what your property can do.

Property walkthrough → Itemized quote → Installation → Go live

See if your property is a fit