A little help.
A more thoughtful stay.
Make arrival feel intentional, put property answers within reach, and hear about guest concerns while there is still time to help.
Try the welcome · Illustrative preview
Ready for your guest’s arrival.
Arrival lighting requires compatible devices and configured routines.
The assistant
that knows the house.
Smarty is your property’s virtual AI assistant. Guests can get instant answers about Wi-Fi, TV, the hot tub, house rules, and local recommendations.
The guest tablet brings the experience into the property, with welcome content and useful ways to connect during the stay.
Illustrative conversation, not a live AI chat.
More than a place to sleep.
A place to feel at home.
A thoughtful stay gives guests the information they need, space to share their experience, and a reason to remember your property.
The welcome book.
Made for this home.
Put the practical essentials where guests can find them: property information, house guidance, amenity details, and local recommendations. Alongside Smarty’s property-specific answers, welcome content helps guests spend less time figuring things out and more time enjoying their stay.
Owners manage the welcome book through the owner dashboard.
The guest journal.
A place for their story.
A virtual guest-book experience gives the stay a personal touch. It belongs alongside the welcome book in the owner’s view, while satisfaction feedback provides a separate way for guests to share how things are going and report a concern.
Satisfaction feedback comes from guests choosing to respond.
A good stay can be
the start of the next one.
Direct-booking opportunities put a return stay in front of guests who already know the home. Useful local recommendations and thoughtful property information help make the current visit memorable, while giving guests a way to consider coming back.
Don’t wait
for the review.
A guest can report how the stay is going. If they are unhappy, SmartStay asks what the issue is and what happened, then sends a real-time alert with context.
Typical categories include cleanliness, temperature, Wi-Fi or TV, hot tub or pool, maintenance, supplies, and other concerns.
How’s your stay?
The goal is early intervention. This flow depends on the guest sharing feedback; it does not automatically detect satisfaction.
Set the welcome.
Let the property respond.
Welcome guests with the lights already coming on as they arrive. Configured lighting and supported climate routines help the property feel ready for their stay. The right devices and routines are selected during your property walkthrough.
In development
Welcome video playback on compatible TVs when guests arrive.
Departure routines can adjust supported lighting and climate settings when the stay ends.
Exact behavior depends on the supported devices and setup for your property.
Let’s see what your property can do.
Property walkthrough → Itemized quote → Installation → Go live