Privacy Policy

At SmartStay.AI (referred to as “Company,” “we,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines our data collection, usage, and sharing practices, providing a clear understanding of how we handle your information.
This policy applies to all interactions with SmartStay. AI unless a specific privacy policy is provided for certain products, services, or activities.
By providing your personal information, using our services, or interacting with us, you play a crucial role in our data practices as outlined in this Privacy Policy. Your consent is crucial, and we encourage you to review this policy carefully, as it may be updated over time.

Contents of this Privacy Policy
– Definition of Personal Information
– Consent to Data Collection, Usage, and Disclosure
– Data We Collect
– How We Use Your Information
– Sharing Your Information
– Communication Preferences
– Data Retention
– Data Security
– Accessing and Updating Your Information
– International Transfers and Data Storage
– Links to Third-Party Sites and Services
– Children’s Privacy
– Policy Updates
– Contact Information

Definition of Personal Information
“Personal information” refers to identifiable details such as your name, address, email, and phone number. Under U.S. privacy law, this does not include business contact information used solely for work-related communications.
Personal information excludes anonymized or aggregated data, as it cannot identify an individual alone or in combination with other information.

Consent to Data Collection, Usage, and Disclosure
We collect, use, and disclose personal information with your consent or as the law permits. Consent can be explicit or implied, depending on the data’s sensitivity and the context. You may withdraw consent anytime by contacting us, which may limit certain services.

If you provide us with someone else’s information, you are responsible for obtaining their consent for its collection, use, and disclosure as outlined here.

Data We Collect
1. Products and Services: We collect information to personalize, support, and improve our products and services, including details like your name, contact details, billing address, and app login details associated with our platform.

2. Guest Information: For guests making reservations through third-party platforms (e.g., Airbnb), we generate a unique access code for the Guest Portal and may record entry/exit times, air quality, noise levels, and other environmental metrics during stays. We do not collect or share audio/video recordings.

3. Automatic Data Collection: We collect log data, usage information, and device details, such as IP address, browser type, and site activity. We also use cookies and similar tracking methods for website functionality and user experience.

4. Other Interactions: Information provided through direct interactions, including name, email, and contact details, is also collected.

We do not collect payment information directly; transactions are processed through secure, third-party payment providers.
How We Use Your Information

We may use your information to:
– Provide and support our services.
– Communicate about our offerings.
– Monitor and improve our products.
– Develop new features.
– Conduct research.
– Respond to inquiries and requests.
– Share product feedback.
– Perform other tasks as legally permitted.

We may also use third-party advertising and analytics partners to deliver targeted ads. You can control cookies and similar tracking technologies in your browser or mobile settings.

Sharing Your Information
We may share data with property managers or owners, including guest details like email, phone, and environmental readings. No audio or video is recorded or shared.
Service providers, including technical support, web hosting, and data processing companies, access personal information only as necessary. They are required to keep data secure and confidential and use it solely for their intended purpose.
We may also disclose data as necessary to comply with legal obligations or protect our interests. Personal information may be transferred during business reorganizations, mergers, or sales.
Communication Preferences
You may opt out of marketing emails by using the unsubscribe link in our emails or by contacting us directly. Non-marketing communications, such as those related to service use, may still be necessary.
Data Retention
We retain your information as long as necessary to fulfill its purpose and comply with legal requirements. Please contact us for details on data retention.
Data Security
We use physical, organizational, and technological measures to safeguard your personal information. Despite these efforts, each method is only partially secure, and we encourage you to contact us if you believe your data’s security has been compromised.
Accessing and Updating Your Information
You can request to review, correct, or update your personal information as the law allows. Additional rights under GDPR may be available, including data erasure, data portability, and objection to specific processing.
International Transfers and Data Storage

Personal information may be stored and processed in countries with data protection laws different from your residence’s. While we comply with relevant legal standards, data in other countries may be subject to local laws.
Links to Third-Party Sites and Services

This policy does not cover third-party sites and services linked to our platform. We advise you to review third-party privacy practices independently.
Children’s Privacy
Our services are intended for individuals aged 21 and over. We do not knowingly collect data from children.
Policy Updates
We may update this Privacy Policy periodically, and changes will take effect when posted on our website. Following an update, continued use of our services implies consent to the revised policy.

Contact Us
For inquiries regarding this Privacy Policy or our data practices, please reach out to:

Privacy Officer
SmartStay.AI
Email: privacy@smartstay.ai